Bohu Bangladesh: A Day in the Life with OneOffice
Turning everyday office operations into an organized, digital workflow
Bohu Bangladesh is a modern furniture retailer, serving customers both in-store and online. Every day brings multiple inquiries, quotation requests, and orders. Managing all this manually was slowing the team down — lost emails, misplaced quotes, delayed invoices, and missed follow-ups were becoming common. Here’s how OneOffice transformed the day-to-day workflow.
Morning: Handling Customer Inquiries
The first challenge of the day is managing incoming requests. Customers often call, email, or visit with questions about products.
Before OneOffice
Staff had to manually note down inquiries, which often led to missed requests.
After OneOffice
All customer interactions are logged in the CRM. Staff can see previous conversations, check pending quotes, and immediately respond. Follow-ups are automatically tracked through task management, so nothing slips through the cracks.
Midday: Generating Quotations and Invoices
Bohu regularly receives requests for price quotations, whether for single items or bulk corporate orders. Accurate billing is critical.
Before OneOffice
Creating quotations and invoices was a time-consuming process with spreadsheets and manual calculations.
After OneOffice
Staff generate quotations within minutes, send them directly to customers, and convert approved quotes into invoices instantly. Everything is stored digitally for easy access and reporting.
Afternoon: Tracking Tasks and Customer Follow-Ups
Keeping track of multiple customer requests is tricky, especially when follow-ups are required for approvals or design customizations.
Before OneOffice
Tasks were scattered across sticky notes, emails, and personal reminders.
After OneOffice
Staff create tasks against customers, set deadlines, and assign them to team members. Notifications ensure timely follow-ups, improving customer satisfaction.
Evening: Reviewing Sales and CRM
At the end of the day, management needs a clear picture of performance.
Before OneOffice
Tasks were scattered across sticky notes, emails, and personal reminders.
After OneOffice
Staff create tasks against customers, set deadlines, and assign them to team members. Notifications ensure timely follow-ups, improving customer satisfaction.
Impact: Streamlined Daily Operations
With OneOffice, Bohu Bangladesh has turned a chaotic daily workflow into a smooth, structured process:
CRM centralizes customer interactions.
Quotations and Invoices are fast, accurate, and fully digital.
Task Management ensures timely follow-ups.
Management gets instant visibility into all customer and sales activity.
Every day is more organized, and staff can focus on helping customers rather than chasing paperwork.