The Dhaka Dilemma: How CourtSync Brought Harmony to Upstairs Food Court
Fifteen kitchens. One food court. Zero chaos. How CourtSync transformed a culinary clash into a coordinated ecosystem.
A Symphony of Flavors, A Cacophony of Logistics
In the heart of Dhaka’s bustling Basundhara Residential Area sat Upstairs, a food court known for its vibrant energy and incredible diversity. Fifteen unique shops—from sizzling local fast-food vendors to specialty beverage corners—each brought their own loyal following. It was a local success story, a testament to Dhaka’s evolving culinary scene.
But behind the colorful signage and the aroma of diverse cuisines, a silent battle was being fought. The management team was drowning in paperwork. Every day brought a fresh stack of receipts, requiring hours of tedious manual reconciliation. Calculating the varying commission for each of the fifteen vendors was a daily, high-stakes accounting drama—a perfect breeding ground for disputes and frustration.
The pain points extended directly to the customers. Stepping into Upstairs was exciting, but ordering was a logistical maze. Imagine browsing fifteen separate menus, navigating fifteen different systems, just to order a burger and a bubble tea. The experience felt fragmented, turning convenience into a chore.
The central problem was clear: Upstairs needed to respect the autonomy of its 15 businesses, but management desperately needed a central authority to govern shared resources, finances, and the customer experience. This lack of alignment was costing them time, money, and vendor goodwill.
The Digital Solution Arrives: CourtSync
The management realized they needed a system that could act as a digital peacekeeper—a mediator between vendor independence and managerial oversight. That system was CourtSync.
CourtSync was deliberately designed not to interfere with the chef's knife or the waiter's tray. For core, shop-level operations, vendors continued to rely on RestroGreen, their existing POS system for inventory, dine-in tickets, and takeout management.
The innovation lay in the perfect split of responsibilities:
- RestroGreen was the shop-level brain: It handled the day-to-day grind—the dine-in ticket, the ingredient tracker, the personalized customer promotion. This kept the vendors feeling empowered and autonomous.
- CourtSync was the food court administrator: It drew secure, real-time sales data from RestroGreen and immediately automated the high-friction tasks.
The most stressful duties vanished overnight. CourtSync began calculating commissions automatically, providing immediate, transparent reports to both the shop owners and management. Rent tracking, service charges, and shared expenses were logged and distributed with crystal-clear transparency, effectively killing the disputes before they could even start.
Deeper Integration: The Mechanics of Harmony
The true power of the system lay in the seamless CourtSync-RestroGreen API integration. This digital handshake guaranteed data reliability and speed:
- Sales Data Flow: Every transaction logged in a shop's RestroGreen POS was instantly pushed to the CourtSync central ledger.
- Automated Commission Logic: CourtSync's logic engine applied the correct pre-defined commission rate to the gross sales figure for that specific shop.
- Expense Debit Management: Monthly fixed costs (rent, utilities, service charges) were automatically debited against the accumulated daily sales records, creating a single, reconciled balance sheet for each vendor.
- Vendor Insights: Shops could log into a dedicated RestroGreen vendor portal to see their real-time sales while CourtSync management gained a holistic, aggregated view of the entire food court’s performance, crucial for strategic planning.
A Seamless Experience, A Unified View
The biggest win was for the customer. Management introduced the Unified QR Menu powered by CourtSync. Now, a customer simply scanned one code upon entering. Immediately, the menus of all fifteen shops populated on their phone. They could order a kebab from shop A, a coffee from shop B, and a dessert from shop C, paying in a single, streamlined transaction.
The fragmented chaos was replaced by smooth convenience, dramatically boosting customer satisfaction and encouraging repeat visits.
The Quantifiable Impact
Since implementation, Upstairs has documented several key operational improvements:
| Metric | Pre-CourtSync | Post-CourtSync | Improvement |
|---|---|---|---|
| Sales Reconciliation Time | 4-6 hours per day | 15 minutes per day | ~90% Reduction in Admin Time |
| Vendor Disputes (Financial) | Frequent (2-3 per week) | Near Zero | Increased Vendor Trust |
| Rent Collection Lag | 5-7 days average | Instant via automated debit | Improved Cash Flow |
| Repeat Customer Visits | Moderate | Significantly Higher | Enhanced Customer Experience |
| Management Focus | Auditing & Conflict Resolution | Strategy & Vendor Growth | Strategic Shift |
Conclusion: The Path to Modern Hospitality
By combining the decentralized power of RestroGreen for daily shop operations with the centralized financial and customer control of CourtSync, Upstairs food court successfully built a modern, tech-driven ecosystem. The implementation proved that technology can successfully mediate the complex relationship between a central management entity and independent small businesses.
Upstairs is no longer just a collection of fifteen shops; it is a single, efficient, and transparent business unit. The result is a place where vendors feel independent, management feels in control, and every customer enjoys a smooth, satisfying experience.