Fuoco: How Quickly Powers Bangladesh’s Growing Fast-Food Chain
Connecting kitchens, counters, and customers through a single integrated system
Fuoco is one of Bangladesh’s emerging fast-food chains, with 8 outlets across the country. Their model relies on a central master kitchen, where most ingredients are prepared and distributed to outlets daily. Running multiple outlets from a single kitchen comes with unique challenges—inventory tracking, recipe management, outlet-level accounting, and customer loyalty—all while keeping service fast.
To manage this complex system, Fuoco turned to Quickly, creating a fully integrated solution that connects POS, inventory, CRM, accounting, and backoffice reporting.
Challenge: Managing Growth and Complexity
Fast-food operations may seem straightforward, but Fuoco’s setup is more intricate:
Each outlet must request ingredients from the master kitchen, which requires accurate stock tracking and timely delivery.
Managing multiple locations meant outlet-level P&L reports were essential for business decisions.
Customer loyalty and engagement had to be consistent across all outlets.
The owner, a doctor, could not be present at all locations but wanted instant insight into sales, stock, and operations.
Without a centralized system, managing growth and maintaining quality across all outlets would have been nearly impossible.
Solution: Quickly’s Complete POS and Backoffice Ecosystem
Quickly implemented a system that connects every layer of Fuoco’s operations:
Windows POS at Pay-First Outlets
Each outlet uses Windows POS for order taking and billing. The POS handles payments, prints receipts, and updates inventory and accounting automatically. This reduces human error, speeds up service, and allows staff to focus on preparing and serving food.
CRM for Customer Loyalty
All outlets use CRM to track repeat customers, loyalty points, and preferences. Promotions and rewards can be applied consistently across all 8 outlets, giving customers a uniform experience no matter which location they visit.
Inventory Management and Recipe-Based Consumption
Inventory is managed both at the master kitchen and at each outlet. Outlets place requisitions through the inventory module, which automatically adjusts the stock in the master kitchen. Ingredients are also tracked at the outlet level via recipe consumption, so every item sold reduces inventory accurately. This ensures no shortages, avoids wastage, and keeps stock levels aligned across locations.
Accounting and Outlet-Level P&L
Quickly’s accounting module generates outlet-level P&L reports, making it easy for managers to track profitability by location. All sales, costs, and expenses are automatically recorded, giving a clear picture of business health without manual data entry.
Backoffice App for the Owner
The owner, a doctor, can access the Backoffice App from anywhere. He can see instant sales, stock levels, and outlet reports, even for outlets outside Dhaka. The backoffice alert system notifies him about stock issues, sales spikes, or operational concerns in real time, allowing him to make decisions without being physically present.
Business Portal for Operations Team
The operations team uses the business portal to monitor instant stock reports, sales reports, and outlet performance. This allows quick action when stock runs low, and ensures every outlet runs smoothly and efficiently.
Impact: Real-Time Control and Operational Efficiency
Since implementing Quickly:
- ✓ Stock transfers from the master kitchen to outlets are accurate and timely.
- ✓ Outlets track consumption automatically using recipe-based inventory, reducing waste and shortages.
- ✓ P&L reports per outlet provide visibility into profitability, helping managers make data-driven decisions.
- ✓ CRM ensures consistent customer loyalty programs and promotions across all locations.
- ✓ The owner can oversee the entire chain remotely via the backoffice app and receive instant alerts.
- ✓ The operations team can respond quickly to sales trends or stock needs, keeping every outlet running efficiently.
By connecting every outlet through Windows POS, CRM, Restaurant Inventory, Recipe Consumption, Accounting, and Backoffice tools, Fuoco ensures consistent service, operational efficiency, and profitability across the chain.